This is fantastic. Miller (great name!!) uses the same style from his first book (also good-Quick Team-building Activities for Busy Manager) and applies it to something much more important: holding your employees accountable. The book is organized so well for the busy manager, that it’s almost more like an outline than a traditional book. . . it’s easy to breeze through it, gleaming the points you need, glossing over stuff you already know (and not fear that you’re missing anything). BUT, you can also dive deep into detail whenever you want it, or learn from the many examples provided. The steps here are concrete and logical. The flow makes sense. . . you learn quickly that this is not rocket science. . . or is it just that Miller knows how to make things seem simple, so the average manager “gets” it and can do it? Like he warns in the intro, there’s not a whole lot of theory here-just the how-to steps with examples and checklists of how to apply them, and then just enough theory to support them without ever bogging you down. So if you accept that up front, you wont miss the theory (which weighs down most other books on this subject, anyway). You’ll just appreciate the simple process (which is cool, since he was able to make his 6 step process fit an acronym SIMPLE). If you need some help on holding your employees accountable, and you just need the quick and dirty “just tell me how to do it!” version, this is the book for you! A quick read, to the point, well organized. Miller packs a lot of punch into very few pages. A great resource for the harried manager who wants some help, but quick.